A Prestação de Serviços Públicos pelo Governo Eletrônico

Uma Análise da Produção Científica Internacional

Palavras-chave: Governo Eletrônico. Entrega de serviços. Bibliometria. Agenda de Pesquisa.

Resumo

A forma como o governo proporciona a entrega de serviços aos cidadãos tem sido influenciada pela modernização das Tecnologias de Informação e Comunicação (TIC’s) e pelo uso da internet, o que vem gerando acesso facilitado por meio do governo eletrônico (e-gov). Desse modo, este trabalho tem como objetivo analisar o perfil da produção científica internacional sobre a entrega de serviços públicos pelo governo eletrônico. Para tanto, buscou-se identificar nos artigos os elementos demográficos, explorando os objetivos, resumos e palavras-chave e verificando estatísticas textuais, especificidades de grupos, classificação hierárquica descendente e nuvens de palavras no corpus textual, composto por 21 artigos extraídos da base de dados do Science Direct Proquest. Como métodos de análise, foram utilizadas a bibliometria, a sociometria, por meio da aplicação do software Iramuteq, a classificação hierárquica descendente (CHD) e a análise fatorial de correspondência (AFC). Em linhas gerais, os resultados retrataram que a temática mais publicada refere-se à adoção de tecnologia seguida pela implementação do e-gov. A análise realizada desvelou os itinerários da produção científica internacional no tema e subsidiou a proposição de uma agenda de pesquisa para estudos ulteriores.

Biografia do Autor

Gilmara Aparecida de Freitas Dias, Universidade de Brasília-UnB

Doutoranda Universidade de Brasília (UnB); Professora Universidade Estadual de Minas Gerais (Unimontes).

Karla Veloso Coura, Universidade de Brasília-UnB

Doutoranda Universidade de Brasília (UnB); Professora Universidade Estadual de Minas Gerais (Unimontes).

André Luiz Mendes Athayde, Universidade de Brasília-UnB

Doutorando Universidade de Brasília (UnB); Professor Universidade Federal de Minas Gerais (UFMG).

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Publicado
2019-08-29
Seção
Artigos Científicos